Hope TV Africa ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains what information we collect when you visit our website or use our streaming and content services, how we use it, and how we keep it safe. By using our Services, you agree to the practices described in this policy. If you use the Radio Hope FM Africa mobile app, please also read our dedicated app privacy policy.
1. Overview
Hope TV Africa operates a Christian broadcasting service offering live television, live radio, on-demand video, and faith-based news and programming. We collect minimal personal data and we do not sell your information to third parties. Our goal is to provide you with a seamless viewing and listening experience while respecting your privacy.
2. Information We Collect
We collect two types of information:
Information you provide voluntarily:
- Contact form submissions — When you contact us via our website, we collect your name, email address, subject, and message content.
- Email correspondence — If you email us directly, we retain that correspondence to respond to your enquiry.
Information collected automatically:
- Usage data — Pages visited, time spent, referring URLs, and general browsing behaviour on our site.
- Device & browser data — Browser type, operating system, screen resolution, and device type to optimise your experience.
- IP address — Used for analytics, security, and approximate geolocation (country/region level only).
- Stream playback data — Whether the live TV or radio stream was accessed and basic viewer/listener counts (aggregated and anonymous).
We do not require you to create an account or provide payment information to use our free streaming services.
3. How We Use Your Information
We use the information we collect to:
- Respond to your enquiries and contact form submissions.
- Provide, operate, and improve our streaming and content services.
- Monitor service performance, uptime, and viewer/listener statistics.
- Detect and prevent technical errors, fraud, or abuse.
- Understand how our audience discovers and uses our Services to improve content and scheduling.
- Comply with applicable legal obligations.
We do not use your information for advertising profiling, behavioural targeting, or marketing without your explicit consent.
5. Third-Party Services
Our Services integrate with the following third-party platforms, each with their own privacy practices:
- YouTube / Google — Our video library is hosted on YouTube. Viewing videos on our site or on YouTube is subject to Google's Privacy Policy.
- Web3Forms — Our contact form is processed by Web3Forms. Submitted data is handled according to their privacy policy.
- Owncast & Icecast — Our live TV and radio streams are powered by open-source media servers. Basic connection metadata (IP address, user agent) may be logged for server performance purposes.
- Facebook / Meta — Social sharing links and any embedded Facebook content are governed by Meta's Data Policy.
We encourage you to review the privacy policies of these third-party services when using features powered by them.
7. Data Retention
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected or as required by law:
- Contact form enquiries — Retained for up to 12 months after your enquiry is resolved, then securely deleted.
- Server & access logs — Typically retained for 30–90 days for security and diagnostic purposes.
- Analytics data — Anonymised and aggregated; no individual retention period applies.
You may request deletion of your personal data at any time by contacting us (see Section 12).
8. Data Security
We take reasonable technical and organisational measures to protect your information against unauthorised access, loss, or disclosure. Our website is served over HTTPS, and access to any stored personal data is restricted to authorised personnel.
However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security. In the event of a data breach that affects your rights, we will notify you in accordance with applicable law.
9. Your Rights
Depending on your country of residence, you may have the following rights in relation to your personal data:
- Access — Request a copy of the personal information we hold about you.
- Correction — Request that we correct any inaccurate or incomplete data.
- Deletion — Request that we delete your personal data, subject to any legal retention obligations.
- Objection — Object to our processing of your data in certain circumstances.
- Portability — Request your data in a structured, machine-readable format where applicable.
South African residents are protected by the Protection of Personal Information Act (POPIA). EEA/UK residents may have additional rights under GDPR/UK GDPR. To exercise any of these rights, please contact us at the address below.
10. Children's Privacy
Our Services are not directed at children under the age of 13, and we do not knowingly collect personal information from children. Our content is family-friendly and faith-based, but parental guidance is encouraged for all online activity. If you believe a child has submitted personal information to us, please contact us and we will promptly delete it.
11. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our Services, practices, or legal requirements. The "Last updated" date at the top of this page will always reflect the most recent revision. We encourage you to review this policy regularly. Your continued use of our Services after any changes constitutes your acceptance of the updated policy.
12. Contact Us
For any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:
Hope TV Africa — PrivacyJohannesburg, South Africa
Email: info@hopetvafrica.com
We will respond to all privacy-related enquiries within 30 days.